Identity and address of the data controller
Dr. Ivo Ferreira, ophthalmologist, with an office at Dante 6, Colonia Anzures, Alcaldía Miguel Hidalgo, C.P. 11590, Mexico City, Mexico, is the controller of the personal data you provide, in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), its Regulations and the Privacy Notice Guidelines.
Personal data we collect
For the purposes described in this privacy notice, we may collect the following categories of personal data:
Identification and contact data
Full name, date of birth, address, e-mail address, landline and/or mobile phone number.
Health data (sensitive personal data)
Ophthalmic clinical history, general medical history, results of studies and diagnostic tests, diagnoses, previous and current treatments, information on eye surgeries, medication in use and any other health information needed to provide appropriate medical care.
Please note that health data are considered sensitive personal data under the LFPDPPP. Their processing requires your express consent, which is obtained at the time of the in-person consultation.
Purposes of processing
Primary purposes (necessary)
- Providing ophthalmic medical care, including diagnosis, treatment and clinical follow-up.
- Preparing and maintaining the clinical record in accordance with NOM-004-SSA3-2012.
- Managing the scheduling of appointments and consultations.
- Contacting the patient for post-operative follow-up or to communicate test results.
- Issuing prescriptions, test orders and the necessary medical documentation.
- Complying with the legal and regulatory obligations applicable to the practice of medicine in Mexico.
Secondary purposes (not necessary)
- Sending information about services, news or educational content related to eye health.
- Conducting satisfaction surveys about the care received.
- Statistical purposes and internal improvement of services.
If you do not want your data to be used for the secondary purposes, you can let us know by sending an e-mail to info@clinicaivo.com with the subject “Secondary purposes”. Refusal will not be grounds for denying medical services.
Transfer of personal data
Your personal data may be transferred to the following third parties without requiring your consent, under article 37 of the LFPDPPP:
- Competent health authorities when required by current regulations.
- Laboratories, diagnostic imaging centers or other health professionals involved in your care, when necessary for your medical treatment.
Outside the above cases, your personal data will not be transferred to third parties without your prior consent.
ARCO rights
You have the right to Access the personal data we hold about you, Rectify inaccurate or incomplete data, Cancel their processing when you consider they are not required for any of the stated purposes, or Object to their processing for specific purposes (ARCO rights).
To exercise any of these rights, send a request to info@clinicaivo.com with the following information:
- Full name of the data subject.
- Clear and precise description of the personal data for which you wish to exercise any of the ARCO rights.
- Any document or element that helps locate your data.
- Copy of a valid official ID (INE, passport or professional license).
The controller will respond to your request within a maximum of 20 business days from its receipt. If granted, it will take effect within the 15 business days following the communication of the response.
Revocation of consent
You may revoke the consent you have given, where applicable, for the processing of your personal data. However, please bear in mind that it will not always be possible to act on your request immediately, as a legal obligation may require us to continue processing your personal data.
To revoke your consent, send a request to info@clinicaivo.com with the subject “Revocation of consent”, including your full name and a copy of a valid official ID.
Limitation of use and disclosure
If you wish to limit the use or disclosure of your personal data, you may send your request to info@clinicaivo.com with the subject “Limitation of use”. We will confirm your inclusion in our exclusion list.
Use of cookies and tracking technologies
The website clinicaivo.com may use cookies, web beacons and other tracking technologies for analytical and functional purposes. These technologies collect data such as browser type, operating system, pages visited, browsing time, IP address and site usage habits.
The data obtained through these technologies are used to improve the browsing experience and understand how the website is used. You can disable cookies in your browser settings, which may affect the functionality of some sections of the site.
Security measures
Dr. Ivo Ferreira has implemented administrative, technical and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access or processing, in accordance with the LFPDPPP and its Regulations.
Changes to the privacy notice
This privacy notice may be modified, changed or updated as a result of new legal requirements, the practice’s own needs or other causes. Any change will be published on this same page: clinicaivo.com/en/privacy-policy.
Competent authority
If you consider that your right to the protection of personal data has been violated, you have the right to turn to the National Institute for Transparency, Access to Information and Protection of Personal Data (INAI) to assert your rights. For more information visit www.inai.org.mx or call 800 835 4324.
Contact for privacy matters: info@clinicaivo.com · (+52) 55 6319 4803 · Dante 6, Anzures, Miguel Hidalgo, C.P. 11590, Mexico City, Mexico.
Last updated: November 2026.